Return Policy

General Return Policy: The general return policy applies to all items excluding special orders and Sleep Comfort Guarantee mattresses. Items that apply may be returned within 3 days of delivery or pick-up of the item(s) for full in-store credit. In-store credit must be used within one year of the return date. If the customer does not want in-store credit, the item(s) may be returned in exchange for a refund of the purchase price, less a 15% restocking fee. All small tag accessory items returned are available for a full refund. Any delivery fee paid by customer is non-refundable and customer will be charged an additional delivery fee for pick-up of the item(s) to be returned. All items must be returned in good condition, or no refund, exchange or in-store credit will be provided. After 3 days, the merchandise is non-returnable.

Special Order Items: This applies to all items special ordered or marked as “S/O” on your sales ticket. These items are considered special order items because Baumgartner’s Furniture is ordering to your specifications. We cannot accept cancellations on any item after the point of purchase. All special order items cannot be cancelled or modified for any reason. In limited circumstances, Baumgartner’s Furniture may choose, at its discretion, to allow a cancellation or return. In these limited circumstances, a restocking fee of 35% will be assessed. Delivery fees are non-refundable and pick up fees will apply.

Sleep Comfort Guarantee Items: This includes all mattresses at a retail price of $499 and above. These items are considered special order items because Baumgartner’s Furniture is ordering to your specifications. Modifications may not be made to these orders. In the event you must cancel, a minimum 35% cancellation fee will apply. Once delivered or picked up, all mattresses, foundations and bedding accessories are non-returnable. Refer to Baumgartner’s Furniture Sleep Comfort Guarantee for exceptions.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 8.45% sales tax.